FAQS Common questions we hear in regard to our practice, our services and treatments, or procedure that may or may not be covered by most insurance plans. Covid-19 Update Our office is open for routine dermatologic care including Mohs surgery and cosmetic procedures. All of our providers are back on location actively seeing patients and taking strict social distancing precautions. If you are waiting for a call to reschedule a canceled appointment, you should be hearing from us shortly. If you would like, our phone operators are available during office hours to assist you with scheduling an appointment. We ask that if you do not feel well that you protect others by rescheduling your appointment. Screening will be performed prior to entering the office. If you are registered as having a fever, you will be turned away from the office for safety reasons. A mask is required to enter our office, and in addition, please come to your appointment by yourself. We are attempting to not only minimize your wait time, but also minimize the number of people in the office at all times. No more than one accompanying family member will be allowed to enter the office for your visit if a companion is required (including those less than 18 years of age). We will attempt to bring you back into our exam rooms as quickly as possible upon entering the office. It is our sincere hope that with these protocols in place, we are all protected from COVID as much as possible. That you for your patience and support. Can I buy your skin care products online? We do not market products online. Can you provide me with more information about skin cancer? We have literature that can review skin cancer in extensive detail. Also, the following web sites can provide you with more information: https://medlineplus.gov/skincancer.html Do insurance companies pay for procedures like Laser Hair Removal? As this is deemed a cosmetic procedure, insurance companies will not reimburse for hair removal. Do you have any job openings? We may. Please contact our office manager. Do you have the payment plans or financing for cosmetic procedures? Yes. Please contact our billing manager with any questions. I am calling but can’t get through — what should I do? Our phone operator is working to handle the incoming phone traffic. We will get to your call. Please keep trying even if you can’t get through at first. We have multiple phone lines and at certain times of the day, or certain weekdays such as Mondays, the volume of incoming calls can outweigh our capacity. Another alternative is to schedule an appointment online and we will call you to confirm. I am having trouble with one of your bills-what should I do? Please contact our billing office 8:00 AM - 4:00 PM, Monday-Friday. I have a rash that comes and goes. Do I need an appointment? If the rash has been following this pattern, it should be evaluated. I have a spot on my skin that does not seem to be going away and I am getting worried about it. Should I have it checked? The simple answer is yes, have it checked. Early melanoma detection is the key to improved prognosis. It is as simple as that. I have an acute rash, how can I get an appointment as soon as possible? If none is available, we have a cancellation list and will try to get to you as soon as possible. If this is not adequate, please have your primary care doctor call one of our doctors. I have an emergency — what should I do? Please call our office and declare your emergency. All of our doctors have emergency spots in their schedules. We will do our very best to have you seen within 24 hours if you are one of our patients. If you are a new patient, and experiencing an emergency, you will need to have your primary care physician call one of our doctors. I have atypical moles. Does this mean I am going to get melanoma? No. Atypical moles are risk markers for melanoma. It implies you may have an elevated chance for melanoma in comparison to another person. It suggests you need to be evaluated by a dermatologist. There is nothing we can do for psoriasis? NO. There are many new and changing treatment schemes for psoriasis. We can help you pick the appropriate regimen that meets your life style and psoriasis activity. Dermatology Associates of Plymouth Meeting specializes in treating Psoriasis. Please view more information about our Psoriasis Center.